Return and Refund Policy

Veonskin Return Policy

Our Commitment

At Veonskin, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return process to make things right.

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Return Conditions

• Products should be returned in their original packaging whenever possible.

• Return requests must be submitted within 14 days of delivery confirmation.

• Once your return is approved, you have 7 days to ship the product back.

• Return shipping costs are the responsibility of the buyer.

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1. Registration

To initiate a return, please contact us within 14 days of receiving your order.
Send an email to support@veonskin.com with the following information:

• Order number

• Full name and address as shown on the order

• Reason for return

Please ensure the product is returned in its original condition and packaging.

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2. Packaging

Proper packaging is essential to prevent damage during transit. Please follow these steps:

• Pack the item securely, just as you received it.

• Ensure the package is well-sealed to survive shipping.

• Include the packing slip inside the return package.

• Remove or cover the old shipping label, and affix the new return label clearly.

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3. Shipping

Drop off your return package at any post office.
Important: Keep your shipping receipt until your return is fully processed.

You are responsible for ensuring the return package arrives safely at our facility. Veonskin cannot be held liable for lost or untracked return shipments.

Return Address (only after return approval):

Veonskin
Halskestraße 22-26 Halle A4+A5
40880 Ratingen, NRW
Germany

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4. Refund Process

Once we receive your return, our team will inspect the products for damage or signs of use.

• If the return meets our conditions, we will issue a refund to your original payment method within 5 business days.

• You will receive a confirmation email once the refund is processed.

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5. Inspection & Discrepancy Clause – Important

To protect your rights and ensure a smooth returns process, please follow this procedure:

• Immediately upon delivery, inspect the product’s appearance, condition, and completeness (including accessories).

• If you notice any issues – such as signs of use, human-induced damage, missing parts, or other visible defects – you must contact our customer service team within 48 hours of delivery (based on courier tracking confirmation).

• Please provide clear photo or video evidence along with your order number and a description of the issue.

Important: If we do not receive your report within this 48-hour window, the product will be deemed accepted as described and in satisfactory condition. Veonskin reserves the right to decline any return or exchange requests related to the above visual or quantity issues submitted after this period.

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Final Notes

• Please handle the product with reasonable care while it is in your possession. You are legally obliged to prevent damage during the return process.

• Veonskin reserves the right to claim compensation for any damage caused by insufficient packaging or improper handling.

• If you have any questions about our return policy, feel free to reach out to us – we’re always happy to help.

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Contact us: support@veonskin.com